FAQs
Frequently Asked Questions
Product Information
What makes our bars different from traditional liquid products?
Our bars are water-free and highly concentrated, making them more effective and rich in active ingredients. They are formulated with plant-based ingredients and coconut-derived cleansers, avoiding harsh sulfates and silicones. Their solid format eliminates plastic packaging and helps reduce environmental impact.
Which bar is best for my hair type?
For dry or dehydrated hair: We recommend our Hydrating Shampoo Bar paired with the Nourishing Conditioner Bar. Formulated with oils such as olive, jojoba, and coconut, this combination deeply hydrates and restores softness and elasticity.
For damaged, coloured, or fragile hair: Our Repair Shampoo Bar combined with the Nourishing Conditioner Bar is ideal. Ingredients like castor oil and coconut oil help strengthen the hair fibre, repair damage, and protect colour.
How long does each bar last?
Shampoo Bar: Lasts approximately 50–75 washes, equivalent to 2–3 bottles of liquid shampoo (350 ml each).
Conditioner Bar: Typically lasts longer, around 60–80 uses.
Tip to make your bars last longer: Keep bars dry between uses. Store them on a well-draining soap dish and allow them to air-dry completely. Avoid leaving them in standing water.
Shipping
How long does shipping take?
Domestic shipping within Australia takes 3–5 business days.
International shipping usually takes 7–14 business days, depending on the destination.
Do you offer free shipping?
Yes, we offer free domestic shipping on orders that meet certain requirements.
International orders are shipped with a flat rate of AUD $20.
How can I track my order?
Once your order has been shipped, you will receive a confirmation email with a tracking number and tracking link.
Payment Methods
What payment methods do we accept?
We accept major credit and debit cards (Visa, Mastercard, American Express), PayPal, and bank transfers.
Returns
What is our return policy?
We accept returns within 30 days of purchase. Products must be unused and in their original packaging.